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At D&G computing, we believe our products are an exceptional value. We think you'll be completely satisfied with the features and reliability of our products, and we work very hard to make sure that is true.
Therefore, we offer a 30-Day Money Back Guarantee for each of our products regadless the cost of the package. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.
Though before asking for a refund, we would encourage you to make the following:
Query our FAQ webpage, our manual. You might be able to find an answer that helps you better use the product to your satisfaction. Visit our Forum. Perhaps others have been in the same situation and you might find a solution there that works for you as well. Moreover, our support team provides answers to many forum questions. Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.
If the above solutions do not work for you and you already made up your mind to request money back, simply send a support email to email@example.com within 30 days of your purchase and we will make you a refund. When requesting to return your money please let us know the reason you wish to stop using our product and service, and if there is anything we can do to keep your business.
A request for a refund must be submitted using a standard support request to firstname.lastname@example.org by filling out the De-Installation and Non-Use of Software request form. Requests directed to other contact addresses or phone calls are not accepted for cancellation.
Please notice that on receiving moneyback you are obligated to remove the software and all related files from installed computers and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.
We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get a professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.
Xoctave Support Team